Privacy Policy
We understand that privacy is a very important issue to our customers, and it is our priority for it to be an equally important issue to us. We at Petsmart (HK) Limited are committed to the protection of your privacy. It is our aim to be as clear and thorough as possible about what, how, and why we collect certain information about you. Should there be any issues or questions not fully explained, please let us know.

Compliance with Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong
In order to continually improve our website and products range for you, we collect information about you to help us. These information includes analytical data such as your purchase history. These information are never, under any circumstances, disclosed to third parties unless under explicit authorization by you or under the following situations. Third parties are employed to fulfill certain functions on behalf of Petsmart (HK) Limited.
Examples of these third parties might be a delivery courier who would require the delivery address to complete the shipment, and our payment processing provider, etc. However, rest assured that these companies are not permitted to retain or use such data in such a way that contradicts with the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. We take all reasonable precautions to safeguard your private information through security policies and secure server technologies (details provided later in this document).

Why we collect information about you
In order to provide an efficient service to you our customers, we retain certain frequently required data about you that are needed to fulfill your orders. These include delivery addresses, contact details (in the case that we need to contact you regarding an order placed), and your account authentication details. To keep your information secure and to minimize the risk of unauthorized access to your account information, we stress that you do not disclose your account login details to any third persons besides yourself.
To further secure your account, we employ a non-recoverable encryption technology to encode your authentication data on our server. Also, it is our obligation to keep other information about you if it is necessary for us to do so to comply with the law.

How we collect information about you
When you create an account with us.
Information collected during your activities on our web site (i.e. When making purchases, making support queries, etc).
Through online surveys, questionnaires, and information collected from competition or promotion entries.

Secured Shopping Guarantee
We at Petsmart (HK) Limited take the security of your information seriously, that is why we have implemented technology and security policies, procedures and measures to protect the personal information we store on behalf of our customers, from unauthorized access, misuse, alteration, and loss.

Email can be intercepted as it travels in the Internet. Please do not send sensitive information, such as credit card numbers, via email.